We try to ensure our delivery service is straight forward with no confusion about times, costs and refunds.
Our delivery rate is very competitive with a flat rate of £2.95. This rate is for first class recorded with tracking number and delivery signature. Your tracking number will be given to you as soon as your item is on its way to you. Normally the next working day. You will be assigned a delivery assistant who will stay with you throughout your delivery process and will answer questions via whatsapp until your order reaches your door.
All our items are fully insured for loss, and if they go missing, dont worry weve got a great deliveries team that will hunt it down! We only work with royal Mail as these have proven to be the most reliable. All our parcels are product checked before leaving the warehouse, they are also wrapped and packed for a safe journey.
If the item is not as described or is faulty, you can return it anytime and we will refund your full cost including return postage. However to return the item due to it not fitting, or the style not being to your liking, then you have a full seven days to do so. Unfortunatley we do not give free returns at this time, and you will have to source the return cost.
Starting a return is simple
Simply message the team on whatsapp and explain your reasons for starting the returns process to one of the team, you will be connected with a delivery assistant who will then stay with you throughout your returns process. Once the item is back with us, a refund is processed straight away into the same account that was used to purchase the item.